Refund Policy

This Refund Policy explains how refund requests for purchases of Domain Eight paid plans are handled by Domain Eight. Payments are processed by Paddle, which, where applicable, acts as Merchant of Record and handles refund processing on our behalf.

30-day refund request window

You may submit a refund request within 30 days of the date of purchase. Refund requests submitted outside this 30-day window are generally not eligible for a discretionary refund, though applicable consumer and statutory rights are not affected (see below).

Submitting a refund request does not, by itself, guarantee that a refund will be approved. Each request is reviewed on its own facts in accordance with this policy, applicable consumer law, and Paddle's payment and refund processes.

What we consider when reviewing a request

When reviewing a discretionary refund request we consider the circumstances of the request, the reason given, and any indication of misuse (for example, apparent abuse, scraping, credential sharing, or other conduct described in our Terms & Conditions).

Where legally permitted, the nature and extent of your use of the paid Domain Eight features may also be considered as one factor. Examples of use that may be relevant include:

• a high number of questions answered,
• substantial use of the question bank,
• completion of multiple practice sessions,
• completion of multiple CAT-style or exam simulation sessions, or
• extensive use of other paid study features.

Usage is treated as one factor in a discretionary review, not as an automatic reason to deny a request. We do not apply a fixed numeric cut-off (such as a set number of questions, sessions, or days of use) to automatically deny refunds.

How to request a refund

To submit a refund request, please:

• Email us at support@domaineight.app with your order details (including the email used at checkout) and the reason for your request, or
• Use the buyer-support process associated with your Paddle receipt or transaction email.

Approved refunds

Where a refund is approved, it is processed by Paddle back to the original payment method. The time it takes for the refunded amount to appear on your statement depends on your bank or card issuer.

Subscriptions and cancellation

You can cancel a subscription at any time via paddle.net or by contacting support@domaineight.app. Cancellation stops future renewals; paid access continues until the end of the current billing period. The Pro 6 Months plan is a one-time purchase and does not automatically renew.

Consumer and statutory rights

Nothing in this Refund Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under applicable law, including the Australian Consumer Law where it applies. Depending on where you live, you may also have additional statutory rights (for example, withdrawal or cancellation rights) that apply in addition to this policy. This 30-day refund request process does not replace or reduce any such rights.

More information

See Paddle's refund policy at paddle.com/legal/refund-policy for details on how refunds are processed on Paddle's side.